How To Avoid Unexpected Relocation Costs

How To Avoid Unexpected Relocation Costs

Investing a little time and effort during the early stages will pay dividends and ensure your employees are relocated with the minimum of anxiety and without unexpected surprises for the company.

We have previously written about 5 key areas you should consider before embarking on a relocation journey abroad, but in this piece, we will look at the element of cost in a little more detail.

If managed incorrectly, unexpected costs can make a relocation more expensive than you first anticipated, both for the company and the employee. Make sure you have all bases covered and work out exactly what costs you are likely to incur when sending employees overseas. Choose to partner with a relocation company that provides cost estimates for your various scenarios.

3 great reasons to take a serviced apartment

Serviced apartments are a fantastic alternative to hotels for relocation assignees around the world, offering tangible benefits to both the employee and the employer.

Skyline Worldwide's Business Intelligence Manager for the EMEA region, Abi Lucy, tells us about just a few of the advantages to using serviced accommodation when relocating and travelling. 

Cost of Living Index Global

Top ten cities

What is the Cost of Living Index?

To calculate each city's Cost of Living Index value, Expatistan starts by assigning a value of 100 to a central reference city (that happens to be Prague). Once the reference point has been established, the Price Index value of every other city in the database is calculated by comparing their cost of living to the cost of living in Prague.

Therefore, if a city has a Price Index of 134, that means that living there is 34% more expensive than living in Prague.

Cost of Living Index in Europe

Top ten cities

 

What is the Cost of Living Index?

To calculate each city's Cost of Living Index value, Expatistan starts by assigning a value of 100 to a central reference city (that happens to be Prague). Once the reference point has been established, the Price Index value of every other city in the database is calculated by comparing their cost of living to the cost of living in Prague.

Therefore, if a city has a Price Index of 134, that means that living there is 34% more expensive than living in Prague.

So what exactly is employee relocation and global mobility?

It always surprises me just how many people I meet that have never even heard of employee relocation, let alone administered or benefited from it. Misunderstandings are common. A recent interlocutor thought it was about moving employees to a new work site from one that was closing down. To a degree, he was right, but that's only part of the picture. And when I start talking about global mobility, people look at me, slightly puzzled, and say, "What, mobility scooters?" For the avoidance of doubt, we don't do mobility scooters. Let's have a quick look and find out what it's all about.

Eliminating the risk of the Guaranteed Sale scheme

Guaranteed Sale schemes are very good, and have been for years, at allowing an employee to dispose of his or her home quickly, efficiently, and at market value, in order to enable them to take up their new role and focus on the tasks required of them. The only trouble with these schemes is that they are fraught with risk. Despite controls put in place to minimise the risk to the client, there are a number factors beyond our control that always bring an element of risk in varying degrees. What if the property doesn't sell? What if the guttering comes loose? What if squatters take up residence? What if the property is fraudulently let out? I've seen all of these happen and they have caused problems - some not so great, some costly and very time-consuming.

Our Outright Purchase programme has been designed to provide an alternative to traditional Guaranteed Sale schemes but at a fixed cost, removing such costly uncertainties.

Under a traditional scheme, you would never know for how long the property would be on the market, and thus how much the scheme would actually cost the company. There are a number of individual costs* to take into account when operating a Guaranteed Sale scheme:

  • Relocation company management fee
  • Valuation fees
  • EPC cost
  • Stamp duty (Scotland only)
  • Land registry fee
  • Bridging finance
  • Buildings insurance
  • Council tax and utility charges
  • Regular gardening
  • Maintenance, repairs and cleaning
  • Legal fees (sale into the scheme, purchase into the scheme and sale out of the scheme)
  • Estate agency fee
  • Loss on sale

* Costs relating to the employee's purchase are excluded.

As an example, consider the typical cost of operating a Guaranteed Sale scheme. For this example, the following assumptions are made:

Property value - £200,000
Insurance reinstatement value - £180,000
Time on market - 6 months
Bridging finance interest rate - 4.12% (Average Standard Variable Rate of Barclays, Halifax, Nationwide, Natwest)
Loss on sale - £5,000

The absolute minimum cost of providing this programme would cost the company £20,987. If the marketing period is extended to 9 months, the cost increases to £23,985. It should be further noted that in this example we have not included costs relating to any increase in interest rates, increased loss on sale, stamp duty in Scotland, maintenance charges (e.g. cleaning, infestation clearance), or repair costs (e.g. broken windows, fences blown over in high winds).

Offering a Guaranteed Sale scheme does involve some element of risk. The outright purchase scheme completely eliminates this risk - you know exactly how much it is going to cost from the outset, and once it has been sold, there is no further involvement with the property.

The scheme is a straightforward purchase and therefore, unlike traditional Guaranteed Sale schemes, the agreed price is released on completion (usually within three months), whether a new property is bought or not.

Benefits to the company are:

  • Known fixed costs at the outset
  • Less impact on the £8,000 tax allowance so greater scope to avoid "grossing-up"
  • Employee and family in the new area within three months
  • Simplified (and therefore reduced cost) legal process
  • No capital loss
  • No interest charges
  • No estate agent's fees
  • No ongoing maintenance / insurance/ council tax costs
  • No surveyors' costs
  • Reduced temporary accommodation costs
  • Reduced weekend travel costs

Benefits to the employee are:

  • 100% of market value on completion
  • Clean and easy to understand
  • Immediate funds (on completion) with no need to purchase in the new area
  • Greater scope to maximize use of the £8,000 tax allowance
  • Reduced weekend travel
  • Reduced family disruption and separation

Exchange of contracts with the employee to buy their existing property can take place within a month and completion within three months, thus enabling the employee and family to be in the new work location quickly and with no ongoing "old area" costs or responsibilities for either the company or the employee.

4 reasons to outsource

Celsium provides end-to-end relocation management services to organisations whilst applying our core values of Respect, Integrity and Empathy to the people we come into contact with, the communities in which we operate and the environment around us.  We aim to provide services globally through an extensive network of accredited partners.  We strive to be cost-effective for our clients through our industry-original business structure.  We aim to provide superlative quality services by our highly motivated and talented employees. 

When setting up Celsium, we decided that we wanted to be the best at what we did, which is a tiny bit of a cliché, admittedly, but that was, and remains, the genuine aim of the company. However, saying you are going to be better than the competition requires a lot more effort than just making a statement to that effect, so we set a number of objectives to help us on the journey to meeting our mission. Of those objectives, the following stood out whilst we were fleshing out the company structure:

  1. Partnering with local experts

  2. Offering a broad range of flexible, bespoke services

  3. Managing and minimising risk

  4. Vigorously controlling costs

 

  1. Partnering with local experts has enabled us to provide excellent services in almost every location imaginable. We aren’t going to claim we have Celsium employees on the ground in every region, or in Paris, Istanbul or Shanghai, because we don’t. The reason why we don’t is simple - because we don’t need to as there is no tangible added value. For somebody moving to Paris, it makes no difference whatsoever whether their relocation is managed from Aberdeen, Paris or Tokyo. As long as time zone differences are accounted for, it really doesn’t matter where in the world our Personal Coordinators are based – they are the ones managing the relocation, coordinating the various activities and ensuring the sequence of pre-planned events plays out as expected. Local support, e.g. current advice on the state of the rental market in Hong Kong, is outsourced to those that know it best – the local experts we have selected to support your employees. We could claim to be rental market experts in Hong Kong and attempt to provide suitable advice based on second hand information, but in all honesty, who really knows the Hong Kong market best; somebody in the UK running Google searches to find relevant information to pass on, or somebody in Hong Kong working within the rental sector?

  2. We thought about our service offering in depth as we wanted to stand out from the crowd a little. Rather than just providing the bog standard set of services, we wished to support our clients with some additional services and also enhance standard services. Of course, supporting your clients with slightly different services requires knowledge in those areas and we didn’t feel we were in a position to recruit and manage employees to provide those services. Would you interview, recruit and manage an employee providing tax advice if you didn’t have knowledge of tax? So again, we decided that outsourcing was the most appropriate model here, and this has allowed us to provide our customers with the flexibility of a broad range of services from which to choose. It has also allowed us to provide an industry-leading Tenancy Management service, as every member of our tenancy team is ARLA* qualified and attends regular training updates.

    *The Association of Residential Letting Agents is a professional body for letting agents. ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. ARLA raises standards within the letting and property management profession through qualifications and training, offering a range of specialist short courses and the Technical Award in Residential Letting and Property Management qualification. www.arla.co.uk

  3. Minimising risk has become a hot topic of late, and rightly so. Gone are the days of it being viewed as merely a tick box exercise. With the rise and prominence of social media, organisations face increased reputational challenges as their laundry is publically aired. Following on from an actual risk assessment, one of the ways in which an organisation can minimise risk is to ensure it is compliant, i.e. with legislation, good industry practice and described processes and procedures. Managing this in a business can be a laborious task if the work is carried out by directly employed staff, but if areas of work are outsourced, it is fair to say that those to whom the work has been outsourced will be more expert in that field than your organisation and can better manage the processes and risks on your behalf. Celsium has placed its trust in a number of outsourced partners who are highly knowledgeable and compliant experts in their own field, and in order to maintain high standards and high levels of trust, we carry out periodic compliance assessments under the ethos of continual improvement and due diligence. Had we opted to perform these services in-house, our staffing costs would have been significantly higher and we would have had the additional burden of providing specialist training and additional audit activities, but as it stands we are able to pass these cost savings to our clients.

Following on from the point above, what do you have to consider when employing a specialist team member? Well, it’s quite a list when you sit down and think about it. Here’s a little list of activities that will use an organisation’s valuable resources:

  • Creating a job description

  • Advertising the position

  • Interviewing several candidates, some more than once

  • Updating candidates on the outcome of their interview(s)

  • Issuing a job offer

  • Dealing with new starter paperwork

  • Setting up the new employee on company systems and payroll

  • Creating an induction and training plan

  • Providing in-house training

  • Providing specialist external training

  • Conducting periodic training reviews

  • Issuing permanent position after satisfactory probationary period completion

  • Conducting internal audit of processes the employee is following

  • Creating post-audit improvement plan

  • Implementing improvement plan

  • Providing ongoing training

You get the idea – and that’s just a short list off the top of my head. And remember, you can only provide quality in-house training if sufficient knowledge exists within the company and you have sufficient written resources (hard copy, soft copy or online) to which the employee can refer.

The other option is to outsource the position to a specialist organisation with solid experience of working in that sector. E.g. we could have recruited a team of tenancy managers to handle our lease negotiations and manage all of our corporate tenancies, but we would have had to follow the steps above at considerable (ongoing) expense. Lettings legislation in the UK is ever changing so refresher training courses are paramount to providing a top class tenancy management service. You can see the costs mounting up and of course, these costs are passed to the client in one way or another. By outsourcing this work, Celsium is able to reduce the costs of its overheads and pass these cost savings to our clients. In today’s market of bottom line scrutiny, cost control is paramount and any saving we can make for our clients is passed on.

Naturally, we look at cost control across the board, not just at the relocation services we provide to our clients. Our business model allows us to control and minimise costs (and risk) in every single department, including IT, Finance, HR, Sales & Marketing and Operations, a benefit that is ultimately enjoyed by the client.

Celsium is responsible for the coordination and management of all outsourced partners to deliver our services. The Personal Coordinator’s role is to understand the relocation policy, processes and our systems and manage all relocations and arising situations, tracking and following up on all due tasks via our relocation management software. Celsium bears ultimate responsibility for the overall management of each relocation so we select and manage our outsourced partners to deliver a service with the same level of respect, integrity and empathy that we deliver to our clients.

There will be opponents to outsourcing as for every fan there is a critic, but Celsium sees the enormous benefits of outsourcing, particularly for specialist, regulated functions. Ultimately, we want to provide the best services for our clients at the most effective cost, and outsourcing helps us to achieve these goals without compromise.