UK Visas and Immigration (UKVI) are urging sponsors to be extra vigilant with the security of Level 1 user details.

A number of sponsors have reported that they have been contacted recently by an individual claiming to be from UKVI and advising that the SMS system for the sponsor has been locked. The individual claims that UKVI requires a Level 1 user name and password in order to reactivate the SMS account.

UKVI will never ask a sponsor to divulge SMS login details under any circumstances and sponsors should therefore not comply with any such requests.